Privacy Policy

We are proud to demonstrate our commitment to your privacy. The purpose of this Privacy Policy is to inform you about the types of Personal Information 21NET Ltd., its subsidiaries, affiliates and related entities (collectively, “21NET”) collects, uses and discloses. It explains how we use and disclose that information, the choices you have regarding such use and disclosure, and how you may correct and have access to that information.

Privacy law is a new and rapidly evolving area, and our privacy policies are subject to renewal to maintain their accuracy and compliance with evolving law and policy in the area. The document is current as of the date noted below.

Application of Privacy Statement

21NET operates worldwide with its European headquarters located in United Kingdom and its affiliates located in Belgium, France, India and Italy. 21NET is the railway industry’s leading provider of onboard Internet, passenger infotainment and real-time monitoring solutions. In order to better serve our customers and employees, customer information is from time to time transferred among 21NET’s constituent organizations for processing.

Personal Information

Personal Information is generally any information about an identifiable individual. The type of Personal Information 21NET collects, uses and discloses may include a name, mailing address, email address, various phone numbers, identification numbers, registration information, survey information, emails and telephone inquiries.

Collecting of Personal Information

We will always collect your Personal Information by fair and lawful means by using forms, registration materials, surveys, emails, and telephone inquiries which will identify the Personal Information which we are obtaining and how we plan to use such Personal Information. We often collect Personal Information from you and from third party service providers under circumstances in which we have obtained your consent to do so or as otherwise permitted by law.

Access to certain of 21NET’s webpages requires a login and password. The use of those webpages and the information or programs downloadable from those pages are governed by a written agreement between your employer as the licensee of the software and 21NET. Your Personal Information may be retained by 21NET to verify compliance with the agreement, log software licenses granted, track software downloaded from those pages, and track use of other applications available on the 21NET Web site.

21NET uses cookies for authentication and control of access to the secure areas of the website; your username and password are stored in a cookie for your convenience. Cookies are small text files saved on your computer’s hard drive and stored in memory while your browser is running. Most web browsers automatically accept cookies, but you can change your browser settings to prevent that.
We also use cookies for analytics purposes. These cookies are intended to collect information to know how visors use our internet website. We use this information to establish reports that help us to improve our website. These cookies collect information on an anonymous way, such as the number of visits of the website, the way visitors got to our website and the pages visited. Our source is Google Analytics.

Some cookies used to this effect, are automatically deleted from your computer when you close your browser. Others could be registered for a 6-month period after your last visit on our website.
You can always refuse tracking by Google Analytics by clicking on

Usage of Personal Information

We will always identify the purposes for which we collect and use your Personal Information at the time we collect it, such as when you complete a registration form and we collect such information from you. Your completion of the registration form constitutes you consent to receiving email news about and from 21NET. When you receive such email notification, you will always have the option to unsubscribe to such notices in the future. We collect your Personal Information primarily to satisfy ongoing service requirements, develop new products, build brand loyalty and enhance our relationships with customers. We do not sell customer lists or other Personal Information. We may also use your Personal Information as otherwise permitted by law.

Distribution of Personal Information

We identify to whom, and for what purposes, we disclose your Personal Information, at the time we collect such information from you and obtain your consent to such disclosure.