21net delivers services related to our products. From system design to implementation, on-train maintenance and remote monitoring, 21net can meet your needs and budget.
Our team provides technical layouts for proof of concepts and end-to-end system designs for the rollout of onboard solution. Working in conjunction with rail manufacturer and/or the train operator directly, we are designing systems that meets capacity requirements, budget and timeline.
When trains are offline at the depot, our team provide required repairs or hardware upgrades. Software upgrades are performed in person as well, but are generally performed remotely “over the air” in order to maximize cost efficiency.
The management of the wireless service provided on the train’s fleet can be supervised by 21net in his global Network Operation Centre. A comprehensive alerting system notifies our supervision team of any technical problems identified in the trains 7 days per week, 2 shift monitoring and remote intervention for fault analysis and rectification.
Our team can also train an operator’s maintenance group to become self-sufficient in first line software update delivery and basic maintenance. An off the-shelf training program for all hardware is available, along with a customized training program to meet specific operator requirements.